Ability to export list or .csv of bounced emails

4 votes

Currently we can see the status of emails that have bounced in 'view sent emails'.
However, it would be great if we could extract this list from risr/advance.

Gathering Interest risr/advance Suggested by: Leesa Grimm (03 Mar, '23) • Upvoted: 28 Apr, '23 • Comments: 1

Comments: 1

04 Jul, '23
El Pascoe
Discussion today with a customer highlights that although the issue occurs for a small # of emails sent (approx. 2%) this doesn't give weight to the issue. When emails bounce from a student account, it's mostly to an external user or an email is typed. Users for this instance use an email with a prefix consisting of numbers@org not name@org. Therefore they're unable to search by name to invite an assessor to complete the next section.
Although spelling errors are prone, students would like the ability to track/audit event progress for more timely followup without admin needing to follow up. Having the progress of the event on the timeline also report on the status of the email sent would enable students to follow up directly or retract and resend without an additional administrative burden. Currently the timeline only reports if the event has been sent and who the user is waiting on a response from.